General Questions
You can order easily using our online platform. When you find a product you need, you can add it to cart, and go through the ordering process. After the order is ready, you will receive an order summary to your email. A summary will also be stored to your account.
This speeds up the buying process and keeps a record of your purchase. You are be able to go through order confirmation and the payment process much faster, saving you time at your convenience.
Traceability: You will have easy access to your orders any time you want.
Our online ordering system is user-friendly and will ask for only the relevant information pertaining to your order.
You can use all the major debit/credit cards. We also have a facility for PayPal.
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact info@ecaf.org.uk to notify us about the problem. We can manage the order manually.
Simply use the contact information on the website to advise of any changes.
Other Questions
Delivery charges are US$6 in Harare. You can see the shipping fees on the checkout process before the payment is made.
You can send your order to info@ecaf.org.uk; or simply order using Whatsapp # (+263 777127490). Online ordering is preferred in most cases because this saves time, you will have easier payment process and all the information about the order will be accessible tor you anytime.
Products which are shown on our site are available. Order lead time depend on the products and quantities.
If you have questions regarding our online store (ordering, account or technical questions), please contact info@ecaf.org.uk.
For pricing and shipping related issues you can contact customer support at using Whatsapp #(+263 777127490).
Our web store is secured with an SSL certificate. This means the information you input is encrypted and it will not be available for third parties. We do not retain or store any payment or personal details.
We will send you the tracking code as soon as you have placed the order for checking status.
Shipping time will be confirmed on the order confirmation document; usual turnaround is under 48 hours.